Terms of service

These terms govern your use of Nosie (nosie.app), a service operated by Ortomate Ltd., 12 Jessie Street, Wellington, New Zealand. By creating an account you agree to them. Questions? Email hello@nosie.app.

1. The service

Nosie runs brief, consent-based micro-interviews with contacts you provide, by phone, SMS, email, and hosted web pages, and returns structured results to you. We may improve or change features over time.

2. Your responsibilities — consent above all

You must have a lawful basis and recorded consent for every contact you ask Nosie to reach, and you attest to this each time you add a contact. You must not upload contacts who have not agreed to be contacted, and you must comply with the laws that apply to your contacts' locations (including New Zealand's Privacy Act 2020 and any Australian or United States telemarketing and consent rules). Opt-outs are final: once a contact opts out, neither you nor we may contact them through Nosie again.

3. Fair use and prohibited conduct

No harassment, deception, or unsolicited marketing. No attempting to identify or contact people outside the purpose stated in your study brief. No reselling of interview capacity without our written agreement. We may suspend accounts that put contacts, other customers, or the service at risk.

4. Billing

The Nosie Standard plan is NZD $20 per month including 10 completed interviews, then NZD $2 per additional completed interview, billed monthly in arrears through Stripe. Only completed interviews are billable. Included interviews reset each period and do not roll over. If payment fails we may pause outreach and, after repeated failures, suspend the account.

5. Your data

You own your study briefs and interview results. Interview data is retained for the retention period set on the study it belongs to — 90 days by default, and anywhere from 30 days to 5 years — and then purged automatically. You set that period when you create the study and can shorten it at any time; it cannot be extended once the study has interviews. Export anything you need before the period ends. Our Privacy policy explains how we handle personal information.

6. Liability

Nosie is provided on an "as is" basis. To the maximum extent permitted by law, Ortomate Ltd.'s total liability under these terms is limited to the fees you paid in the three months before the event giving rise to the claim. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 where it applies.

7. Governing law

These terms are governed by New Zealand law and any dispute will be handled by the courts of Wellington, New Zealand.