Terms of service

These terms govern your use of Nosie (nosie.app), a service operated by Ortomate Ltd., 12 Jessie Street, Wellington, New Zealand. By creating an account you agree to them. Questions? Email hello@nosie.app.

1. The service

Nosie runs brief, consent-based micro-interviews with contacts you provide, by phone, email, hosted web pages, and interviews embedded in your own product (shown inside your web pages through our API), and returns structured results to you. We may improve or change features over time.

2. Your responsibilities — consent above all

You must have a lawful basis and recorded consent for every contact you ask Nosie to reach, and you attest to this each time you add a contact. You must not upload contacts who have not agreed to be contacted, and you must comply with the laws that apply to your contacts' locations (including New Zealand's Privacy Act 2020 and any Australian or United States telemarketing and consent rules). Opt-outs are final: once a contact opts out, neither you nor we may contact them through Nosie again.

If you embed Nosie in your own product, the people you interview are your users and you add them through our API. Each API call that adds one carries your attestation, as the party whose users these are, that the person agreed to be contacted and interviewed; it is recorded against the API key that made the call and cannot be changed afterwards. You are responsible for the accuracy of that attestation, including that the terms you rely on actually cover it, and you should name the version of those terms in the attestation's basis. You are also responsible for relaying opt-outs: if one of your users tells you they do not want to be interviewed again, you must record it with Nosie using POST /api/v1/contacts/{id}/opt-out.

If you declare on the Developers page that your own terms of service already obtain each participant's consent to be interviewed and recorded, Nosie does not show its own written consent step in your embedded interviews, and you are responsible for that declaration being true. Whatever you declare, the interviewer still says it is an AI, says the conversation is recorded and transcribed, and asks permission to continue.

3. Fair use and prohibited conduct

No harassment, deception, or unsolicited marketing. No attempting to identify or contact people outside the purpose stated in your study brief. No reselling of interview capacity without our written agreement. We may suspend accounts that put contacts, other customers, or the service at risk.

Embedding Nosie in your own product to interview your own users is use, not reselling, and these terms permit it (see section 4). Running interviews on behalf of your customers' users — for example, letting the businesses that use your product interview their own customers through Nosie — is reselling. It needs our written agreement, and Nosie does not support it today.

4. The developer beta

Embedding Nosie in your own product — API keys, webhooks and the embedded interview itself — is a developer beta. The embedding capability is free while it is in beta and will be priced afterwards. These terms grant you the right to use it, so no separate written agreement is needed to embed.

The beta does not make interviews free: completed interviews are billed normally against your account's plan under section 5, embedded or not, because an embedded interview costs the same to run as any other.

5. Billing

The Nosie Standard plan is NZD $20 per month including 10 completed interviews, then NZD $2 per additional completed interview, billed monthly in arrears through Stripe. Only completed interviews are billable. Included interviews reset each period and do not roll over. If payment fails we may pause outreach and, after repeated failures, suspend the account.

6. Your data

You own your study briefs and interview results. Transcripts and interview results are retained for the retention period set on the study it belongs to — 90 days by default, and anywhere from 30 days to 5 years — and then purged automatically. You set that period when you create the study and can shorten it at any time; it cannot be extended once the study has interviews. Voice interviews are recorded for quality review and kept by our voice provider for up to seven days. This audio period is separate from the study retention period. Authorised Nosie staff may review recordings to assess and improve interview quality. Export any transcript or results you need before the study period ends. Our Privacy policy explains how we handle personal information.

7. Liability

Nosie is provided on an "as is" basis. To the maximum extent permitted by law, Ortomate Ltd.'s total liability under these terms is limited to the fees you paid in the three months before the event giving rise to the claim. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 where it applies.

8. Governing law

These terms are governed by New Zealand law and any dispute will be handled by the courts of Wellington, New Zealand.