Privacy policy

Nosie (nosie.app) is a product of Ortomate Ltd., 12 Jessie Street, Wellington, New Zealand. This policy explains how we collect, use, hold, and disclose personal information, in line with the New Zealand Privacy Act 2020. Questions? Email hello@nosie.app.

Who this covers

Two groups of people interact with Nosie: customers (people with an account who run interview studies) and contacts (people our customers ask us to interview). Contacts never need an account.

Consent comes first

Nosie never contacts anyone without a recorded consent attestation supplied by the customer when the contact is added. Opt-outs are honoured immediately and permanently — they cannot be overridden by anyone, including our staff. Replying STOP to any SMS opts you out. During calls, saying you're not interested ends the interview.

What we collect

For customers: account details (name, email), billing details (handled by Stripe), and product usage. For contacts: the name and contact details a customer provides, interview transcripts and structured summaries, and delivery metadata (e.g. call outcomes). Voice interviews are recorded for quality review. Audio is held by our voice provider for up to seven days.

How we use it

To run the interviews customers configure, deliver results to those customers, operate billing, improve interview quality, and keep the service safe. We do not sell personal information. We use service providers (voice, telephony, email, payments, hosting) only as needed to provide Nosie.

Retention

Transcripts and interview results are automatically purged at the end of a retention period set per study, before any interview takes place. The default is 90 days. The customer running the study chooses the period and may set it anywhere from 30 days to 5 years — longer periods exist so longitudinal research can compare rounds that are months apart. A period can be shortened at any time, but it cannot be extended once a study has interviews in it, because participants took part under the period disclosed at the time.

We remind customers before purging (14 days and 3 days beforehand) so they can export what they need. We keep minimal billing records as required by law. Our voice provider deletes its audio and conversation copy after seven days, separately from the study's transcript and results period. Authorised Nosie staff can review recordings to assess and improve interview quality. Nosie does not create a separate archive of call audio.

Your rights

Under the Privacy Act 2020 you may request access to, or correction of, personal information we hold about you. Contacts may also ask us to delete their interview data entirely. Email hello@nosie.app and we'll respond promptly. You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

Overseas contacts

Nosie primarily serves New Zealand, and supports Australian and United States contacts. Where we call or message people in those countries we apply the relevant local consent and calling-hour rules in addition to this policy.

Governing law

This policy is governed by New Zealand law, with jurisdiction in Wellington, New Zealand.